1. Introduction
These Terms and Conditions govern your use of the Clothing Connect website and services. By accessing or using our website, placing an order, or engaging with us via WhatsApp or Instagram, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please do not use our services.
Clothing Connect Ltd is an independent UK retailer of brand new, authentic sportswear, streetwear, footwear and accessories.
2. Products & Services
Clothing Connect sources and sells authentic clothing, footwear and accessories. All items are brand new, sourced from reputable suppliers and subject to availability. Product listings, descriptions and images are provided for information. Availability may change without notice and we reserve the right to withdraw any item from sale at any time.
3. Pricing
All prices displayed on this website are in Great British Pounds (GBP) and include VAT where applicable. Prices are subject to change without prior notice. The price applicable to your order is confirmed at the time of purchase. Clothing Connect reserves the right to correct any pricing errors at any time.
4. Orders & Payment
Orders are placed through this website using the payment methods shown at checkout, including card, Shop Pay, Apple Pay, Google Pay and Klarna. Sourcing requests can also be made via WhatsApp or Instagram. By placing an order you confirm that you are authorised to use the payment method provided. An order is confirmed only once payment has cleared. Clothing Connect reserves the right to cancel or refuse any order at its discretion.
5. Shipping & Delivery
We deliver within the United Kingdom. Delivery options and timeframes are shown at checkout and in our shipping policy; timeframes are estimates and not guaranteed. Risk in goods passes to you upon delivery. Clothing Connect is not responsible for delays caused by couriers or events outside our reasonable control.
6. Returns & Refunds
All items are supplied brand new, unworn and with original tags. Please check sizing carefully before ordering. Returns are accepted only where an item is faulty, damaged or not as ordered: contact us within 48 hours of delivery with your order number and photos, and we will replace or refund the item in full once it has been returned and inspected. Our full refund policy applies. Nothing in these terms affects your statutory rights.
7. Authenticity Guarantee
Clothing Connect guarantees that all items sold are 100% authentic and sourced from verified suppliers. Every item is checked before it ships and comes with its original packaging or tags. If an item is found to be inauthentic, we will offer a full refund upon return of the item in its original condition.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Clothing Connect shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of our website or services. Our total liability in respect of any claim arising from these terms shall not exceed the amount paid by you for the item in question.
9. Changes to Terms
Clothing Connect reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon being posted to this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms.